FAQs

Why is pre-authorization required?

1

Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, HAHA Smart Vending authorize entry first and charge after you select items. This hold:

  • Verifies your card is valid

  • Reserves the necessary funds (as per card network rules)

  • Follows industry standards for unattended food and beverage purchases (like gas stations)

How do pre-authorization refunds work?

2

Refunds are processed by the customer’s bank within 7 days. Delays depend on the bank.

What is an AI smart cooler?

3

An AI smart cooler is an advanced vending system that lets customers tap a card, open the door, grab what they want, and walk away. Sensors automatically detect which items were taken and charge the customer instantly.

Do customers need an app to use the cooler?

4

No. Customers simply tap any credit/debit card or mobile wallet to unlock the cooler—no app, no account, no sign-up required.